I ordered 2 sets of dice on the 12th November 2022. I got confirmation that they had shipped a few days after. It's now the 2nd of December and my dice still haven't arrived. I tried contacting DnDice two ways - 4 emails through the 'contact us' on their website and 1 email directly to the owner whose email I found on Trustpilot. All of these emails were spaced out over a few weeks. I still haven't heard anything back at all.
I understand that you're probably extra busy this time of year and I appreciate that you're a small business but I allowed some extra time for that. One of the sets was for a gift and I'm pretty sure the dice aren't going to turn up. I understand that the dice being lost in the post isn't your fault but you should definitely reply to customer support and find a way to sort things out.
My partner ordered dice from you a year or so ago and had no problems so I know that it's probably a hit and miss situation. It sucks that it seems to be a miss with my order.
I REALLY hope we are able to sort this out because I really love the dice you make and I know it's ultimately not your fault that they were lost in the post but we definitely need to come up with a solution!
I hope to hear from you soon so we can sort this out.
Thank you,
Taylor King
